Bluebells Florist will deliver your flowers on the day specified in your order between the hours of 9-5:30,
Same Day delivery is available as long as you order before 1.30. If you want same day after this we recommend you call the shop on 01270 617 282 and we will see what we can do.
Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
Our customers also have the option of ordering and paying by phone - Call 01270 617 282 between the hours of 9:15-5.30 Monday - Friday or 9-4 on Saturday.
We accept all major credit and debit cards.
If, for any reason, you wish to change or cancel your order you can do so, subject to clause 6.2, by calling 01270 617 282 or emailing email@example.com Please give 48 hours notice before the requested delivery date.
6.2 We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or bespoke goods such as funeral tributes if as at the time you seek to cancel, the manufacture process has begun.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
If for any reason you are not satisfied with the level of service please contact us by letter to Bluebells Florist, 265 Underwood Lane, Crewe, Cheshire, CW1 3SG or by telephone on 01270 617 282.
Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
Complaints policy: In the event of any complaint please contact us and we'll do all we can to put the situation right.
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Bluebells Florist Site and/or the Bluebells Florist Service from time to time. We will post any changes on the website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Bluebells Florist Service and or Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
Additionally, we reserve the right to suspend, restrict or terminate access to the Bluebells Florist Site and or Service for any reason at any time.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Bluebells Florist Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.